All gift vouchers purchased on or after 1 November 2019 are valid for 3 years.
The three year validity may not apply to gift vouchers that are:
Donated for promotional purposes
Part of a temporary marketing promotion
Issued in place of an unused experience, tasting or event ticket
We do not currently supply hard copy vouchers via post. All vouchers are issued as e-vouchers via email and can be printed for gifting.
Gift voucher extensions in response to Covid-19 lockdowns:
Vouchers with an expiry date between 1/3/2020 and 1/3/2021 have automatically been extended to 31/12/2021.
Cash vouchers can be used over multiple transactions.
Cash vouchers are able to be redeemed at both Whisky & Alement and Melbourne Whisky Room for:
Bar food or beverage purchases
In-house bottle shop purchases
Any online whisky class or event ticket purchase. Note: vouchers can be used to purchase tickets after the expiry date of the voucher, provided the booking is placed online before the voucher expiry date.
Cash vouchers cannot be redeemed for:
Any online bottle shop purchases
Via waiting lists (On Hold) for any online ticketed class or event. In the case that you do redeem your voucher for a waiting list product, please contact our team immediately by emailing your voucher code, waiting list experience name and experience date to email@example.com In the case that you do not contact us, your voucher value will automatically be forfeited.
All gift cards are valid in Australian Dollars
Vouchers cannot be exchanged for cash.
Any remaining balance on the gift card at the expiry of the voucher cannot be refunded or extended.